Tracking order

Order Tracking Process

At Luzivie, we make it easy for you to track your order every step of the way. Here's how our order tracking system works:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
  2. Processing: Your order will be processed within 1-2 business days (excluding weekends and holidays).
  3. Shipping Notification: Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
  4. Tracking Updates: Use the provided tracking number to monitor your package's journey.
  5. Delivery: Your order will be delivered to the address you provided during checkout.

How to Track Your Package

You can track your Luzivie order using our recommended third-party tracking service:

17Track - Global Package Tracking

17Track is a reliable platform that supports tracking for most international carriers. To track your package:

  1. Visit 17Track website
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package status

17Track provides detailed information including current location, transit history, and estimated delivery date.

Frequently Asked Questions

When will I receive my tracking number?

You'll receive your tracking number via email within 1-3 business days after your order is processed and shipped.

Why isn't my tracking information updating?

Tracking information may take 24-48 hours to appear in the system after shipment. If no updates appear after 3 business days, please contact our customer service.

Can I track my order without a tracking number?

Unfortunately, tracking requires a valid tracking number. If you've lost yours, please check your shipping confirmation email or contact us for assistance.

Need Further Assistance?

If you encounter any issues with tracking your order or have questions about your shipment, please visit our Contact Us page for support options.