Shipping policy
Shipping Information
At Luzivie, we strive to deliver your fashion essentials with care and efficiency. Please review our shipping policy below for details on delivery times, costs, and tracking.
Shipping Destinations
We currently ship to most countries worldwide. During checkout, please verify if we deliver to your location.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Custom-made items may require additional processing time.
Shipping Methods & Delivery Times
- Standard Shipping: 7-15 business days
Delivery times are estimates and may vary depending on your location and customs processing.
Shipping Costs
Shipping fees are calculated based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free shipping may be available for orders meeting certain criteria - check our promotions page for current offers.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on our website or the carrier's website.
Customs & Import Duties
International shipments may be subject to customs fees, taxes, or import duties. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices.
Shipping Address
Please ensure your shipping address is complete and accurate. Luzivie is not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 14 days of delivery for assistance.
Returns & Exchanges
For information about returning or exchanging items, please refer to our Returns Policy.