Privacy policy

Information We Collect

At Luzivie, we collect various types of information to provide and improve our services:

  • Personal Information: Name, email address, shipping address, payment details when you make a purchase.
  • Device Information: IP address, browser type, operating system for analytics and security purposes.
  • Usage Data: Pages visited, time spent, click patterns to enhance user experience.
  • Cookies: We use cookies to remember preferences and analyze site traffic (you may disable cookies in browser settings).

How We Use Your Information

Your data is used for the following lawful purposes under GDPR and CCPA:

  • Process orders and deliver products
  • Communicate order status and promotional offers (with consent)
  • Improve website functionality and product offerings
  • Prevent fraud and ensure security
  • Comply with legal obligations

Data Sharing & Third Parties

We only share information when necessary with:

  • Payment processors (PCI-DSS compliant)
  • Shipping carriers for order fulfillment
  • Analytics providers (anonymous data only)
  • Legal authorities when required by law

We never sell your personal data to third parties.

Data Retention & Security

We retain your information only as long as necessary:

  • Order data: 7 years for tax compliance
  • Marketing consent: Until withdrawal

We implement industry-standard security measures including:

  • SSL encryption for all transactions
  • Regular security audits
  • Limited employee access to sensitive data

Your Rights

Under GDPR and CCPA, you have the right to:

  • Access your personal data we hold
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Withdraw marketing consent
  • Lodge complaints with data protection authorities

To exercise these rights, please contact our Data Protection Officer at [email protected].

International Data Transfers

As a global business, your data may be transferred outside your country of residence. We ensure all transfers comply with applicable laws using:

  • EU Standard Contractual Clauses
  • Adequacy decisions where applicable

Policy Updates

We may update this policy periodically. Significant changes will be notified via email or website notice. Continued use of our services constitutes acceptance of the updated policy.

Last Updated: [Insert Date]