Faq
Ordering & Payment
How can I place an order?
Simply browse our collection, select your desired items, choose your size and color (if applicable), then proceed to checkout. You'll need to provide shipping details and payment information to complete your order.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available in your region.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
Shipping & Delivery
Where do you ship?
We offer worldwide shipping to most countries. During checkout, you'll see available shipping options for your location.
How long does delivery take?
Delivery times vary by destination and shipping method selected. Typically, orders are processed within 1-3 business days, with delivery times ranging from 3-14 business days depending on your location.
Do you offer express shipping?
Yes, expedited shipping options are available at checkout for an additional fee. Delivery times for express shipping vary by destination.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Some sale items may be final sale - please check product details.
How do I initiate a return?
Please visit our Returns Center in your account dashboard to start the return process. You'll receive instructions and a return label if applicable.
Do you offer exchanges?
Yes, we offer size exchanges for most items. Please note that color exchanges may be subject to availability.
Sizing & Fit
Where can I find size charts?
Detailed size charts are available on each product page. We recommend measuring yourself and comparing to our size guides for the best fit.
How do your items fit?
Our items generally fit true to size, but we recommend checking individual product descriptions as some styles may run small or large. Customer reviews often include helpful fit information.
Product Care
How should I care for my Luzivie garments?
Care instructions are included with each item and listed on product pages. We recommend following these instructions to maintain the quality of your garments.
Are your fabrics prone to shrinking?
When cared for properly according to the instructions, our garments maintain their shape and size. We recommend washing in cold water and air drying when possible.
Other Questions
Do you offer gift cards?
Yes, digital gift cards are available in various denominations and never expire. They can be purchased in our Gift Cards section.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check order status in your account dashboard.
Do you have physical stores?
Currently, Luzivie operates exclusively as an online retailer, allowing us to offer our customers the best possible prices and selection.